You reserve delivery in application.
To pick - up delivery you’re going to the address which is in the app - it might be a store or private address - depending on the client.
During the pick - up you need to enter a package number to the app
a) scan the QR code on package with your phone
b) manually enter package number to the app
Go to the delivery address
Ask customer for verification code or check ID
Enter validation code to the app