You can add a correction to a trip for several reasons:
- when the amount for the execution of a given order is not correct (miscalculated distance)
- when the dimensions of the package do not match with information in app
- when the delivery address was different from the one specified in the order
- when the recipient was absent and another attempt was made to deliver the package
Remember to submit only valid corrections!
- Each correction is verified separately by an Xpress Delivery employee.
- An unjustified correction may be rejected if it is not due.
How to add a correction?
- Go to the "Rides" tab in the application
- Find the ride for which you are making a correction in the list of completed rides.
- Click the pen icon to add a correction.
- Select the appropriate reason for the correction you are reporting from the drop-down list.
- Complete the required information (provide relevant information related to the execution of the order, describe the situation and, if necessary, attach a photo).
- Then click the "Send" button to submit the correction.
- After clicking on the pen icon again, you will see the current status of the reported correction
IMPORTANT!
- A correction to a given order can be submitted only once in the application.
- Only reasonable corrections are accepted.
- Acceptance of the correction always takes place before the end of the current billing period.
- You will be informed about the acceptance or rejection of the correction in an e-mail and you will receive a notification in the application
VIEW IN APP:
